Remote Warranty Validation and Service and Maintenance for HIUs

Communication and technology

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Contact us on 01372 722277 for further information or a quotation.

For any residential building project, time saved on site is hugely beneficial for developers, contractors and housing associations alike, helping to reduce project costs and enabling residents to occupy properties as quickly as possible. With this in mind, we have introduced remote warranty validation for our ModuSat heat interface units (HIUs), which can significantly reduce the cost of commissioning and time spent on site by engineers manually checking and adjusting settings.

Many other heat interface units for communal and district heating developments require an engineer to physically attend site to set-up every individual unit manually, adding time and cost to the project. Our electronically controlled ModuSat HIU’s feature SmartTalk communication technology and can be connected over the internet to remote servers, enabling us to check the operation of each unit remotely and adjust settings where required.

Once ModuSat units are installed and ready to be commissioned the following quick and simple process takes place –

  • Installer Registers ModuSat Units Using Evinox’s Online Registration Portal
  • Evinox Check the Operation of Each ModuSat Unit remotely
  • Evinox Visit site to inspect a sample of units (Around 10% of the total units)
  • Evinox will then certify the units and issue certificates
  • The Warranty period begins

The benefits don’t just end there! During the aftercare period, following practical completion, Our SmartTalk remote communication system enables checks to be made and faults to be diagnosed away from site. Just think about the costs incurred every time an engineer is called to site, well these can be avoided using our communication system to adjust settings remotely.Remote Communication for ModuSat HIUs

It is also important to factor in on-going servicing and maintenance, which maximises the life of the Heat Interface Unit and ensures optimum performance of both the HIU’s and also the wider heat network. Our SmartTalk® communication system allows for scheduled maintenance checks to take place remotely over the internet.  The system in each apartment can be fully controlled remotely, including timings and settings, with remote diagnostic capability and client support. This can avoid unnecessary call-outs as a result of user error. Fault alarms can also be checked by testing the operation of components.

We offer after-care service and maintenance plans that are available with one or two-year contracts providing flexibility, and additionally, combined packages for energy billing and maintenance, all under one roof and with discounts available.

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District Heating at Southbank Place Canary Wharf

Evinox Energy are delighted to be working with Canary Wharf Group plc on the Southbank Place development.

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Fresh New Website Showcases Our Heat Network Products and Services

Battersea Power Station

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Contact us on 01372 722277 for further information or a quotation.

We are delighted to announce the launch of our new company website, which features a fresh look and feel and user-friendly navigation, enabling users to browse through our extensive range of heat network products and services with ease. These include a range of smart heat interface units (HIUs) and comprehensive support services including metering, billing, revenue management and service and maintenance.

Delivering a fully responsive experience, the new website gives users a seamless transition from desktop to mobile browsing and has been designed to provide heat network information for Housing Developers, M&E Consultants, Housing Associations and Building Managers, covering all stages of a communal or district heating project.

Evinox Heat Network Solutions Website Office Desk

Emma Alexander, Marketing Manager at Evinox Energy, says“We are really excited about the launch of our new site, which we’ve packed with useful heat network information, including articles, case studies, best practice and regulation advice, alongside technical information about our ModuSat® Smart HIU range and metering, billing and maintenance support services. We love the new look and feel of the site, and see it as the cornerstone of our online marketing strategy, aligning our digital platform much more closely to our brand and product and service offerings,”

Let’s Talk About Smart HIU’s

The new Smart Heat Interface Unit Hub on the Evinox website features plenty of technical content and useful information and includes everything you need to know about Evinox’s ModuSat® range of HIUs. The hub also covers topics such as the UK BESA HIU test standard, designing for energy efficient networks and the benefits of electronic control. It even features an online tool for selecting Heat Interface Units based on your project parameters and provides calculations for the whole network. Users can also request one of Evinox’s CIBSE accredited CPD seminars and download the Heat Network Design Guide via the website.

Find Out How Evinox Can Help with Metering and Billing for Your Heat Network

The website walks you through all the requirements of a successful metering and billing system for a heat network development. This includes information about the typical network set-up, which domestic and commercial meters might be required, credit billing services, debt free Pay-as-you-go technology and guidance about how to comply with the Heat Network (Metering & Billing) Regulations 2014.

Service & Maintenance Support for Heat Networks

Knowing how vital the support services can be for the operation the heat network and HIUs alike, Evinox’s new website provides lots of useful information for housing developers and building managers. Find out more about our internet based remote Service and Maintenance for HIU’s, enhanced warranty cover, plant room maintenance and combined plans for billing and service where we offer very competitive discounted rates for both in one package.

Emma Alexander continued“As we strive to improve every aspect of Evinox’s on and offline presence, flagship projects such as this demonstrate our commitment to excellence to our customers and partners. I’m extremely excited to be involved in the continued evolution of Evinox Energy and look forward to sharing what we’ve got in the pipeline over the coming months”.

News icon

Hot Water Response Time and Heat Network Efficiency

Read our latest blog, which discusses the design trade-offs between hot water response and energy efficiency in heat networks.

  • All
  • Blog
  • Heat Interface Units
  • Technical
News icon

Hot Water Response Time and Heat Network Efficiency

Read our latest blog, which discusses the design trade-offs between hot water response and energy efficiency in heat networks.

Discover how Evinox Energy can deliver the best solution for your next new build or refurbishment heat network project

Evinox Contact Us Image