Service & Maintenance Solutions

Evinox offer service and maintenance packages that are available throughout the lifetime of a project. Our highly qualified service engineers provide the highest standard of service and are trained specialists in our full range of heating equipment.

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Service & Maintenance Solutions

Evinox heating systems are designed to operate at optimum efficiency, using high performance equipment. However, the level of the continuous operation and maintenance service impacts on the lifetime of the scheme.

We offer service and maintenance packages that are available throughout the lifetime of a project. Our highly qualified service engineers provide the highest standard of service and are trained specialists in our full range of heating equipment.

Heat Interface Unit Service & Maintenance

All Evinox ModuSat heating systems are designed to provide many years of reliable, energy efficient service as an integral element of your heat network system. However, continuous operation of ModuSat heat interface units relies on regular service and maintenance to ensure optimum performance – of both the HIU’s and also the wider heat network.

Here’s just some of the features and benefits –

Remote Service and Maintenance over the internet – Avoids unnecessary call-outs, saving time and money
Regular servicing maximises the life of the Heat Interface Unit
Service and Maintenance Plans available with one or two-year contracts for flexibility
Combined packages for billing and maintenance – all under one roof and with discounts available

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Plant Room – Planned Preventative Maintenance (PPM)

Our Planned Preventive Maintenance is a schedule of maintenance procedures aimed at the prevention of breakdowns and failure of plant room equipment. The primary goal of our preventive maintenance is to avoid the failure of equipment before it occurs. This is designed to preserve and enhance equipment reliability by replacing worn components before they fail.

In addition, our engineers can record equipment deterioration, so they can schedule the replacement or repair of worn parts before they cause system failure.

For developments that feature our ModuSat® HIU remote communication system, we can also detect alarms and equipment failure in the central plant room using our digital service and maintenance system.

ModuSat® Heat Interface Unit Enhanced Warranty Cover

For Housing Developers, Landlords, Housing Associations and Heat Network Operators, the Enhanced Warranty provides additional piece of mind and enhanced service support for your Evinox ModuSat® Heat Interface Units (HIUs), above and beyond our standard 2-year manufacturer’s warranty.

Our Enhanced Warranty cover provides the following for each ModuSat® HIU, covering all critical components, including plate heat exchangers, PICV’s, pumps, heat meters and electronic control boards:

	Standard Warranty	Enhanced Warranty
Telephone support cover	8am – 5pm, Mon - Fri	6am – 10pm, 7 days/week
Evinox remote diagnostics and support	Included*	Included*
Minimum guaranteed on-site response	48 hours	24 hours
Replacement parts and labour cover	2 years	2 years
Service inspection during warranty period	Not included	Included
Plate heat exchanger cover	5 years	5 years

*included where remote communication is enabled via broadband connection

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Combined Packages for Metering, Billing and Service & Maintenance

In addition to the peace of mind you get from a ModuSat HIU Comprehensive Service Plan, when combined with a metering and billing package, Evinox can offer very competitive discounted rates for both services, where agreements are for a minimum of 2 years.

Domestic Boiler Service & Maintenance

When it comes to the service and maintenance of your home heating and hot water equipment, you can trust us to do the job properly. Our engineers are qualified, experienced and approved by the Gas Safe Register, the UK’s official registration body designed to protect the public against unqualified engineers and unsafe gas work.